Everything You Need To Know
FAQs
How quickly can you answer my question?
We answer messages and emails in the order they are received and we try to respond as promptly as possible. We mostly reply within 24 hours of receiving a message or email. You can reach us any time at graveveilshop@gmail.com.
How do I pick the right size?
Every product page carries a full size chart with chest and length measurements in inches for each size from S through 3XL. Our shirts are compression fit, so they are cut close to the body by design. If you want the compression feel, take your usual size. If you prefer a little more room, or you are between two sizes, size up one.
Will the print crack or peel in the wash?
The graphics are heat-pressed into the fabric rather than sitting on top of it, so they hold up to regular training and washing. To keep them looking sharp, wash cold on a gentle cycle, turn the shirt inside out, skip the fabric softener, and hang it to dry. Avoid ironing directly over the print.
How long is the processing period?
Orders are processed within 5 to 10 business days after the day you placed your order. You will get a shipping confirmation email with a tracking number as soon as your parcel is on its way.
What are your shipping rates?
Standard shipping inside the United States is $8.00, and it is free on every order of $70.00 or more. Express shipping inside the United States is $15.00. International orders are quoted live at checkout based on your address.
Can I change my shipping address after my order has been placed?
Once an order is placed it can be packed and shipped quickly, so it is not always possible to process address change requests. If you notice an error, please email us as soon as you can with your name and order number so we can try to correct it before the parcel leaves us. There is no guarantee we can catch it in time, but we will do everything we can.
Will my order come in one package?
Depending on the size of your order you may receive separate packages that can arrive one to two business days apart. Each parcel has its own tracking number, so check every shipping email if part of your order arrives first.
How can I track my order?
Use the Track Your Order link in the main menu and enter the tracking number from your shipping confirmation email. If the number is not updating, or you need a hand, email us and we will look into it for you.
Why isn't my tracking number working?
Tracking numbers can take 24 to 48 hours to register their first scan, and international parcels update less often because foreign postal systems do not always feed back into the carrier's system. If your order is domestic and the number still does not work after a couple of days, let us know so we can make sure the parcel was shipped correctly.
The tracking says delivered, but I haven't received my order?
First check with anyone else at the address and look around the property, since carriers often leave parcels in a safe place. If it still has not turned up, contact us with your order number within 30 days of the delivery date and we will open an investigation with the carrier.
What if an item is out of stock?
If anything in your order is out of stock we will email you to let you know when we expect it to ship. If we do not expect it back within two weeks, we will refund that item automatically.
What do I do if something is missing or damaged?
Contact us straight away at graveveilshop@gmail.com with your order number and a photo where possible. All sales are final, but that does not cover a parcel that arrives damaged or an item we sent in error. Get in touch within 30 days of delivery and we will replace it or refund that item.
What is your return policy?
All sales are final. We do not accept returns or exchanges for a change of mind, an incorrect size choice or ordering the wrong item, so please check the size chart and your order details before you check out. If your order arrives damaged, or we send you the wrong item, email graveveilshop@gmail.com within 30 days of delivery and we will put it right.
